Description
Program outlines
- The importance of a quality management system
- Patient safety, lab diagnostic errors
- International standards for medical labs- A focus on ISO 15189 development
- The stepwise plan in implementing the “Quality Management System Model” required for ISO 15189 accreditation; including:
- Facility and safety, “Biosafety Manual”
- A “Quality Manual”
- Employee competency, building a “Just Culture”
- A preventive maintenance program, equipment officer, writing SOPs
- An inventory control program, the “Stock Card” template
- Process management; sample management, quality control, quality indicators
- Information management
- Document control, a “Master SOP”
- Customer focus
- Assessment, quality officer, EQA, internal and external audit
- Nonconforming Event Management, quality monitoring tools, complaints, root cause analysis, potential emergencies –
- Continuous process Improvement, failure mode and effect analyses “FMEA”, corrective action, preventive action, Lean and Six Sigma
Program Includes:
- Program PPT and Educational Material
- Lab Quality and Management Templates and Forms of ISO15189
- Certificate of Professional Development by CPD, UK
- 12 CPD /CME Hours
