A three-days interactive training course includes the most essential topics required to achieve the highest level of lab quality ‎management towards the goal of accreditation. The training is inclusive of the most important international standards for medical lab accreditation, ‎providing a step – by- step ‎plan and training to ‎the lab personnel to guide their labs to ‎accreditation.

1. Build and implement a complete laboratory quality-management system.
2. Understand and apply international and regional accreditation standards.
3. Reduce diagnostic errors and strengthen patient-safety practices.
4. Develop key documents: quality manual, SOPs, biosafety manual, and inventory control.
5. Improve staff competency and promote a just culture in the lab.
6. Establish strong process control and preventive-maintenance programs.
7. Apply effective document control and information-management systems.
8. Enhance customer service and overall lab performance.
9. Conduct internal and external audits and use quality indicators for monitoring.
10. Manage non-conformities, complaints, and corrective/preventive actions.
11. Strengthen biosafety, risk planning, and emergency preparedness.
12. Apply continuous-improvement tools such as FMEA, Lean, and Six Sigma.
13. Earn an accredited certification with 12 CPD/CME hours.

• The importance of laboratory quality management system
• A focus on international and regional standards for medical labs accreditation
• Patient safety, lab diagnostic errors
• The stepwise plan in implementing the “Quality Management System ‎Model” required for ‎accreditation, including:
  • Safety in the lab, build up your “Biosafety Manual”
  • How to create a “Quality Manual” for your lab
  • Employee competency, ‎ building a “Just Culture”
  • How to create a “preventive maintenance program”, and writing SOPs
  • An inventory control program, the “Stock Card” template
  • Process management; sample management, quality control, quality indicators
  • Use of “Information management System”
  • What is “Document Control” and the “Master SOP”
  • How to focus on your customers?
  • Assessment, quality officer, EQA, ‎internal and external audit
  • Nonconforming Event Management, quality monitoring tools, complaints, root cause analysis
  • Potential emergencies in the lab –
  • Continuous process Improvement, ‎ failure mode and effect analyses “FMEA”‎, corrective action, preventive action, Lean and Six Sigma

• Program PPT and Educational Material
• Lab Quality and Management Templates and Forms
• Certificate of Professional Development by CPD, UK
• 12 CPD /CME Hours

• Laboratory managers and supervisors
• Medical technologists and laboratory technicians
• Quality officers and quality-management staff
• Pathologists and laboratory physicians
• Accreditation and compliance professionals
• Healthcare quality and patient-safety specialists
• Anyone preparing for laboratory accreditation or building a lab QMS