Last updated: June 12, 2025
1. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Wave‑MENA is headquartered in Dubai, UAE.
2. Payment Methods
We accept Visa and MasterCard payments in AED. All transactions are securely processed. Cardholder information is not stored or shared with third parties.
3. Sanctions Compliance
We do not offer services to individuals or organizations based in or associated with OFAC-sanctioned countries in accordance with UAE and international laws.
4. Age Restriction
Our services are only available to individuals who are 18 years of age or older.
5. Record Keeping
Participants are responsible for maintaining records of their attendance, course performance, and other communications.
6. Intellectual Property
All course materials, whether digital or physical, are the intellectual property of Wave‑MENA and are provided for personal professional development only. Redistribution or commercial use is prohibited without written consent.
7. Cancellation & Refund Policy
- Within 24 hours of purchase: Full refund minus a 10% processing fee.
- 10+ days before course date: Refund minus a 20% processing fee.
- 9 days or less / No-show: No refund.
- Substitutions are allowed with prior written approval.
- Refunds are processed to the original payment method and may take up to 10 business days.
To cancel or request a refund, contact info@wave-mena.com.
8. Data Use – Marketing Communications
By applying or registering, you consent to Wave‑MENA using your submitted data (name, email, phone/WhatsApp) for contacting you about our programs via email and WhatsApp. You may opt out at any time by emailing info@wave-mena.com.
9. Contact for Support
For questions about your order, refunds, or our terms, please contact us at: info@wave-mena.com
Online Sales via WooCommerce
10. Online Course Purchase via WooCommerce
All purchases on www.wave-mena.com are processed using WooCommerce. By placing an order, you confirm the information you provide is accurate.
11. Pricing & Payment
- All prices are in AED and include VAT (if applicable).
- Prices are subject to change without notice.
- Full payment is required to confirm your registration.
- Accepted payment methods include Visa, MasterCard, and others available via WooCommerce.
12. Order Confirmation
You will receive a confirmation email upon successful payment. If not received within 1 hour, check your spam folder or contact us.
13. Access to Course Materials
After successful purchase, you will gain access to course content via your Wave‑MENA account. Some courses may have access expiration periods.
14. Technical Requirements
Participants are responsible for securing appropriate devices, internet connection, and software needed to access the courses. Wave‑MENA is not liable for technical issues outside its control.
15. Account Responsibility
You are responsible for maintaining confidentiality of your account login. Report any unauthorized use to info@wave-mena.com immediately.
16. Refunds for Online Purchases
Refunds for courses purchased online are subject to the Cancellation & Refund Policy (see Section 7). Refunds are processed through WooCommerce to the original payment method.
17. Course Schedule Changes
Wave‑MENA reserves the right to reschedule, postpone, or change course dates due to operational requirements or unforeseen circumstances.
Participants will be notified in advance by email and/or WhatsApp.
No refunds will be issued due to scheduling changes; however, registrants may choose to attend the rescheduled session or transfer to another course.