Description
Program Duration: 3 days
Online Live Interactive Training
Course Overview
This 3-day intensive preparatory course is designed for healthcare professionals committed to driving excellence in patient experience and elevating the culture of compassionate, patient-centered care within their organizations. It equips participants with the essential knowledge, practical skills, and strategic insights needed to successfully pass the Certified Patient Experience Professional (CPXP) exam
CPXP is a globally recognized designation for individuals committed to championing excellence in healthcare experience. It signifies a strong dedication to maintaining essential skills and knowledge as well as an unwavering commitment to advancing the field of patient experience and transforming the human experience in healthcare. .
The curriculum is fully aligned with the latest CPXP core domains, as defined by The Beryl Institute:
- Partnership and Advocacy
- Measurement and Analysis
- Design and Innovation
- Organizational Culture and Leadership
Through real-world case studies, interactive workshops, and a CPXP-style mock exam, participants will strengthen their understanding of current best practices in patient experience, sharpen their leadership capabilities, and build the confidence needed for certification success.
Learning Objectives
By the end of this course, participants will be able to:
- Demonstrate comprehensive knowledge of patient experience principles and best practices.
- Apply evidence-based strategies to drive excellence in patient experience across healthcare settings.
- Analyze real-world case studies and scenarios reflective of the CPXP exam format.
- Develop leadership competencies to champion and embed a culture of empathy, engagement, and collaboration.
- Understand the CPXP certification requirements, format, and core competency domains.
- Build confidence and test-taking strategies to pass the CPXP exam.
Target Audience
This course is intended for:
- Patient Experience Leaders and Managers
- Quality and Safety Officers
- Nursing Leaders and Clinical Staff
- Physicians and Allied Health Professionals
- Healthcare Administrators
- Healthcare Improvement Consultants
- Anyone preparing to sit for the CPXP certification
Course Outline:
Domain 1 – Partnership and Advocacy
Building relationships that elevate the voice of patients, families, and care teams.
- Principles of Patient and Family-Centered Care
- Co-design and Shared Decision-Making
- Patient Advisory Councils and Community Engagement
- Advocacy Across the Continuum of Care
- Case Workshop: Partnering with Diverse Patient Populations
Domain 2 – Measurement and Analysis
Using data and evidence to inform and improve the patient experience.
- Overview of Experience Metrics (HCAHPS, CG-CAHPS, etc.)
- Voice of the Patient Tools: Surveys, Rounding, Complaints, Focus Groups
- Data Analysis and Interpretation Techniques
- Linking PX Metrics to Quality, Safety, and Financial Outcomes
- Workshop: From Data to Actionable Insights
Domain 3: Design and Innovation
Creating experience-focused systems and environments.
- Experience-Based Design Methodology
- Human-Centered Innovation in Healthcare
- Service Recovery Strategies
- Enhancing the Digital and Physical Care Environment
Domain 4: Organizational Culture and Leadership
Leading for sustainable PX excellence.
- Leading with Empathy and Influence
- Building a Culture of Accountability and Recognition
- Engaging and Training the Workforce in PX Excellence
- CPXP Mock Exam and Debrief
- Final Q&A, Study Tips, and Next Steps
Mock Exam and Test Preparation
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- CPXP Exam reuirments and details
- CPXP-style mock questions and discussion
- Key exam tips and preparation strategies
Final Q&A and Wrap-up
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- Address individual queries
- Action planning for continued study and success
Course Inclusions
- Course Handbook & CPXP Study Guide
- Sample Questions and Case-Based Scenarios
- Exam Blueprint Overview
- Post-course Access to a Peer Study Group (optional)
- Certificate of Completion and CE hours
🗓️ Certified Patient Experience Professional (CPXP ) Exam Windows & Deadlines
- Spring Window: April 1 – April 30
- Application deadline: February 21
- Fall Window: October 1 – October 31
- Application deadline: August 21
